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Multi-factor Security FAQ


What is Multi-factor Security and why is it important?

Multi-factor Security is a layered authentication system that adds an extra levels of security to ViaConnect's sign in. One of the most common tricks fraudsters use is making users think they are logging into a valid website when they are instead logging into a fraudulent site. Having a Security Image and Security Phrase that only you know makes it more difficult for fraudsters to trick you into giving them your answers to you security questions or other personal information. Please call Via Credit Union at 765-674-6631 or toll free at 1-877-673-3284, if you ever suspect you were on a fraudulent site. Please try and note the web address of the fraudulent site as well. REMEMBER, YOU SHOULD NEVER LOG INTO VIACONNECT UNLESS YOU SEE YOUR SECURITY IMAGE AND PHRASE!


How does Multi-factor Security work?

Multi-factor security is a set of features that allow you to recognize that you are on our valid home banking site and also to prompt you to enter information that is unique to you. The site identification is provided by two unique items: a security image and a security phrase. You select both of these during the registration process when signing up to use ViaConnect. You pick an image from a list of images that will be used during sign in as an indicator that the page you are logging into is really ViaConnect and not a fake site pretending to be our home banking system. The security phrase is displayed along with the security image as an extra measure of identification that you are on the official ViaConnect site. Also during the registration process, you are required to pick three security questions and provide three answers to these questions. When you sign in to ViaConnect, you will be randomly asked for the answer to one of the three questions selected during the registration process.


What is my Security Image?

Your security image is the one you selected from our library of images during registration that will be displayed along with your security phrase when you sign in to ViaConnect. You should never proceed with the password portion of the sign in process unless you see your security image and security phrase.


What is my Security Phrase?

Your security phrase is a unique set of words/information you entered during registration that will be displayed along with your security image when you sign in to ViaConnect. You should never proceed with the password portion of the sign in process unless you see your security image and security phrase.


What are my Security Questions?

Your security questions are the three questions you choose during the registration process. You will also provide an answer to each question that only you know. You will be asked one random question during each subsequent visit to ViaConnect. If you used blank spaces or special characters in your answers, it will expect you to type your answers the exact same way they were originally entered during registration. We highly recommend that you supply answers to the questions that are not easily guessable.


Can I change my Security Image, Security Phrase and/or Security Questions and Answers?

Yes, you can change your security settings at anytime once you have signed in to ViaConnect. If you need help with changing any of your information, please call Via Credit Union at 765-674-6631 or toll free at 1-877-673-3284.