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Rates as of 4/16/14

"*APR = Annual Percentage Rate
ViaConnect FAQ


How can I start using ViaConnect?

Our online sign up process is fast and secure. We will ask you to verify information regarding the Primary member on the account during the online sign up process. Once you have completed the first step, you will be asked to choose a username and password and to verify your email address or provide one, if we do not have one on record.

The next step is to pick out your Multi-factor security questions. When you log in to ViaConnect you will be randomly asked one of these three questions, unless you choose the "Remember Computer" option. You should only use the "Remember Computer" option, if this is a private computer or device. Do not use the "Remember Computer" option on a public computer.

The last step in the sign up process is to pick your unique security phrase and choose a security image. Once you have completed the process, you will be logged into your account.

Click Here to complete the sign up form.


If I have forgotten my password, how can I get it reset?

You can use the following link to use our automated password reset feature or you can contact us during normal business hours at 765-674-6631 or toll-free at 1-877-673-3284.

Click here to use the automated password reset feature.


If I have forgotten my username, how can I get it reset?

You can use the following link to use our automated username reset feature or you can contact us during normal business hours at 765-674-6631 or toll-free at 1-877-673-3284.

Click here to use the automated username reset feature.


If I have forgotten my security question answers, how can I be reset?

You must contact us during normal business hours at 765-674-6631 or toll-free at 1-877-673-3284. You will then be able to use the re-register process to setup your account settings again. You can use the link below after you have contacted ViaCU and your account is set to allow for re-register.

Click here to re-register your account.


If I have been locked, how can I be unlocked?

You must contact us during normal business hours at 765-674-6631 or toll-free at 1-877-673-3284.