Rates as of 09/12/18

"*APR = Annual Percentage Rate
ViaMobile FAQ

How do I access ViaMobile?

In order to access ViaMobile you need the following:
  • ViaConnect access (valid username and password)
  • A wireless device with an internet connection (see the next question below for supported devices)
ViaMobile is available as an app through the App StoreSM or Google PlayTM by searching "ViaCU" or through the mobile website, m.viacu.org.

Can I use ViaMobile if I don't have access to ViaConnect?

No. You must have a ViaConnect username and password in order to use ViaMobile.

Is there a fee to use ViaMobile?

No. Mobile Banking is FREE!

However, data rates and accessibility will depend on your device and carrier. Please check with your carrier for specific information regarding data fees.

Which mobile devices are supported for ViaMobile?

You can access Mobile Banking from any internet-enabled mobile device with an internet connection/data plan including:
  • Most iOS Devices such as iPad, iPhone, iTouch (see details below)
  • Android Devices
  • Windows Mobile Devices
  • Blackberry Devices
However, the following devices will not support the Mobile Deposit feature:

  • iPad 2 and earlier
  • iPad Mini - Only compatible in iOS app version 2.4.8 and newer
  • iOS devices running operating system version 4.3.x
  • iOS devices on iOS 7
  • iPhone 4/4s
How does ViaMobile handle Security?

ViaConnect is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data is encrypted by industry-standard 128-bit SSL encryption preventing cell phone "scanning" or other attempts to eaves-drop on a transmission. No account information is stored on your phone and your password is masked.

As an additional security measure, when you attempt to sign into ViaMobile from a third device you will be asked to verify access by entering a code which will be sent to the email address on your account.

Do I need to log in to see my account balance?

No. With the "Quick Balance" feature you are able to view chosen balance when you're not logged in.

To set up this feature, select "Settings" and turn on the Quick Balance feature then select the account(s) you'd to view the balances. This setting will only apply on the device you were using when you activated it.

It's important to note that the feature is not password-protected, meaning others can see your balance if your device is lost or stolen. (Your account number is always hidden.)

What services does ViaMobile include?

ViaMobile allows you to:
  • Check Balances
  • Use fingerprint to sign in, rather than password
  • Review up to 250 days of transaction history, including pending payments
  • View image of checks cleared
  • Transfer funds or make loan payments
  • View or pay bills with ViaBill Pay
  • Locate nearby branches or ATMs
What is Fingerprint Authentication?

Fingerprint Authentication allows you to sign into ViaMobile with your fingerprint, rather than entering a password. Please know that not all devices have this feature available. If your device has this capability, you will see the fingerprint icon.

To set up this feature, select "Settings" then turn on the Fingerprint option. If you haven't done so already, you will need to register your fingerprint on your device.

How do I use ViaBill Pay?

Select "Bill Pay" from the Quick Menu or the main menu. If your account is set up to use ViaBill Pay you may then make a new payment, view pending or past payments and view history by Payee with just a quick click.

What happens if I get locked out of ViaMobile?

As with ViaConnect, you must call Via Credit Union at 765.674.6631 to unlock your account. If you've forgot your password, you may reset your password through ViaConnect. For security reasons, you may not change your password using ViaMobile.

How does Mobile Deposit work?

If your account is eligible for Mobile Deposit, you will see "Mobile Deposit" in the quick menu or main menu.

To deposit a check using Mobile Deposit, follow these six simple steps:
  • Select the deposit account
  • Enter the amount of deposit
  • Endorse back of check with your signature AND "For ViaCU Mobile Deposit"
  • Take photo of front and back of check
  • Submit the deposit
  • Confirm the account, amount and images

Mobile Deposits will instantly be credited to your account. Up to $200 of the deposit is available immediately, any amount over $200 in a day will be placed on hold for two business days. All deposits are subject to verification. If your check is not accepted, you will be contacted. Securely store your check for 60 days after depositing. Finally, it is important to securely store your check for 60 days after depositing.

By using this service you agree to the terms and conditions set within the ViaMobile User Agreement.