ViaCU is offering assistance to members affected by COVID-19.
Some options during the pandemic include:
Via Credit Union lobbies will open on Tuesday, February 16, 2021.
Updated: February 10, 2021
While the lobbies will be open, we will continue to offer extended services in our drive-ups for your safety and convenience. In addition, new account openings and lending needs will be available by appointment only at this time.
In order to protect our staff and other members, the following health and safety guidelines have been implemented at all of our branch locations.
FACE MASK & IDENTITY VERIFICATION
In accordance with the Governor’s statewide mask mandate, masks are required at all times while inside a ViaCU branch. However, in order to complete proper identification procedures, we may ask you to temporarily remove your mask. Please consider drive-up or ViaOnline services if you do not feel comfortable temporarily removing your mask or wearing a mask while in a ViaCU branch.
You’ll find signage throughout the branch, indicating 6 feet social distancing as you wait to complete transactions. Please adhere to the social distancing markers during your visit. In accordance to the social distancing guidelines, we are limiting the number of members permitted into the lobby. Therefore, only people needed to conduct business should enter the branch.
HYGIENE & PROTECTIVE BARRIERS
We ask that you do not move, remove, or tamper with signage, protective barriers, or hand sanitizer that has been put in place to protect our members and employees. Please be reassured that frequent cleaning and disinfecting measures are being taken throughout the branch as well. Furthermore, ViaCU employees are completing a daily health check and are advised to stay home if sick.
IF YOU ARE SICK, PLEASE STAY HOME
If you, or a member of your household, are feeling sick or experiencing a fever, cough or sore throat, we ask that you do not come to ViaCU. Rather, we encourage you to take advantage of ViaOnline services that provide 24/7 access to your account. If you need assistance with these services, please call 765.674.6631.
ACCOUNT OPENING & LENDING BY APPOINTMENT ONLY
To reduce the number of people in the lobby and to abide by social distancing guidelines, new account openings and lending needs are available by appointment only at this time. If you would like to make an appointment, please call 765.674.6631 or email firstname.lastname@example.org. For your convenience, you may also apply and complete loan documents online with eSign.
We appreciate your patience during the reopening of our lobbies.