ViaCU is offering assistance to members affected by COVID-19.
Some options during the pandemic include:
Via Credit Union lobbies are open normal business hours, as of Thursday, June 4.
For your convenience and safety, our drive-ups are still providing extended services. In addition, 8:30-9:30am will be dedicated to Seniors and at-risk members.
In order to protect our staff and other members, the following health and safety guidelines have been implemented at all branch locations.
Effective Monday, July 27, all individuals over 8 years of age entering a branch will be required to wear face masks per the Governor's Executive Order.
In order to complete proper identification procedures, we may ask you to temporarily remove your mask. Please consider drive-up or ViaOnline services if you do not feel comfortable temporarily removing your mask.
You’ll find signage throughout the branch, indicating 6 feet social distancing as you wait to complete transactions. Please adhere to the social distancing markers during your visit. In accordance to the social distancing guidelines, we are limiting the number of members permitted into the lobby. Therefore, only people needed to conduct business should enter the branch.
HYGIENE & PROTECTIVE BARRIERS
We ask that you do not move, remove, or tamper with signage, protective barriers, or hand sanitizer that has been put in place to protect our members and employees. Please be reassured that frequent cleaning and disinfecting measures are being taken throughout the branch as well. Furthermore, ViaCU employees are completing a health screening and temperature check before reporting to work each day and are advised to stay home if sick.
IF YOU ARE SICK, PLEASE STAY HOME
If you, or a member of your household, are feeling sick or experiencing a fever, cough or sore throat we ask that you do not come to ViaCU. Rather, we encourage you to take advantage of ViaOnline services that provide 24/7 access to your account. If you need assistance with these services, please call 877.673-3284.
ACCOUNT OPENING & LENDING BY APPOINTMENT ONLY
To reduce the number of people in the lobby and to abide by social distancing guidelines, new account openings and lending needs are by appointment only at this time. If you would like to make an appointment, please call 877.673.3284 or email email@example.com. For your convenience, you may also apply and complete loan documents online with eSign.
We appreciate your patience during the reopening of our lobbies, please remember these procedures are new to all of us. Please be kind and patient as we work through these difficult times.