ViaCU is not accepting Paycheck Protection Program (PPP) applications.  Once details from the SBA are released, we will begin accepting applications.

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Financial Relief

ViaCU is offering assistance to members affected by COVID-19.

 Some options during the pandemic include:

Skip Pay

skip payment1

In light of COVID-19, the $25 processing fee will be waived.

skip payment

Post it Notes


Loans are available up to 36 months to assist with monthly expenses.

apply for a loan

Financial Counseling

financial counseling

Staff is available to assist in managing finances.

contact us


An update regarding COVID-19

March 25, 2020

Drive-up Service Only

ViaCU branch lobbies are temporarily closed, but drive-up services remain open. 

To ensure the health and well-being of our staff and members, the only services available by appointment in our lobbies is access to safe deposit boxes.

In an effort to keep everyone safe and healthy, please do not visit the drive-up if you are sick or have been exposed to those who are sick.  We appreciate your patience and understanding during this pandemic.  The chart below will assist you in accessing your account, but we also encourage you to take advantage of our ViaOnline services that provide 24/7 access to your account.


What I Need Where to Go
Withdrawal Money ATMs • Drive-up
Deposit Check ViaMobile • Drive-up • ATMs • Night Drop • Mail
Apply for a Loan Online •  Call 877.673.3284 
Apply for a Mortgage Call 877.673.3284 
Skip Loan Payment Online •  Mail • Call 877.673.3284 
Make Loan Payment ViaOnline • Drive-up •  Night Drop • Mail • Call 877.673.3284 
Debit or Credit Card Services  Call 877.673.3284 
Wires Drive-up
General Questions Call 877.673.3284
Safe Deposit Box By Appointment
Insurance Agency Call 765.733.9058
Investment Services Call 765.662.3700

Accessing your account
ViaCU encourages you to take advantage of our ViaOnline services that provide 24/7 access to your account.  

  • ViaConnectViaMobile and ViaVoice allow you to view balances and transactions, make loan payments, transfer money and more. ViaMobile even allows you to deposit checks with Mobile Deposit and apply for a loan.
  • ATM locations: ViaCU is part of the Alliance One network that provides hundreds of surcharge-free ATMs nationwide.  In addition, ViaCU has temporarily increased the daily ATM withdrawal limit from $300 to $500.
  • eSign Documents: You can now electronically sign loan and other documents from anywhere with your smart phone, tablet or computer.
  • The ViaCU Contact Center is available by email, secure message in ViaConnect or by calling 877.673.3284 during business hours.


Please refer back here for the latest updates.



1By skipping a payment, the maturity date of the loan will be extended.  Interest will continue to accrue on the unpaid balance(s) during the month the payment is skipped. All other terms of the original loan agreement are unchanged and remain in effect.  This modification will affect Debt Protection and GAP coverage.  Monthly payment(s) will resume after the skipped month.  The $25 processing fee per loan will be waived, effective 3/18/2020, but is subject to change without notice.  ViaSkip Payment is subject to approval.  Single payment loans and loans past due more than 30 days are not eligible.
2Loan amount up to $5,000 is subject to credit underwriting and approval.  Excludes existing ViaCU loans.